Starvegas Spain Help

REGISTRATION & LOGIN 5

• How can I register?
• Why haven’t I received my registration e-mail yet?
• Why must I enter and confirm my e-mail address?
• I’ve forgotten my password – what can I do?
• I’ve forgotten my nickname – what can I do?

PLAY 6

• How do I play?
• How much can I bet?
• Can I try out the games without depositing any money?
• What is the game time limit?
• What is the reality check interval?

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BONUS & LOYALTY PROGRAMME 6

• What is the Loyalty Programme?
• Which benefits does the Loyalty Programme offer?
• Are there any benefits for inviting my friends?
• What is bonus money?
• How do I convert a bonus into money?

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DESPOSIT & WITHDRAWAL 14

• What are the IBAN and BIC codes?
• How can I change my deposit limit?
• How can I deposit money?
• Which payment methods are available for deposits?
• How can I request a payout?

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MY ACCOUNT 13

• How can I change my personal data?
• How can I subscribe to or unsubscribe from the newsletter?
• What is the security question?
• Where can I see my current balance?
• Is there a difference between money in my account and in the game?

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TECHNICAL SUPPORT 6

• Why can’t I start my game?
• What are the system requirements for starvegas.es?
• I am having problems logging in. What can I do?
• I have found an error in a slot game. What can I do?
• My internet connection was lost during a slot game. What can I do?

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RULES OF CONDUCT 6

• What is the random number generator (RNG)?
• Where can I find the responsible gaming guidelines?
• How can I close my account?
• What are the limits set on my account?
• How can I exclude myself completely from playing online?

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Promotions 7

• Bonus terms and conditions
• Invite friends terms and conditions
• Voucher Terms and conditions
• First deposit bonus terms and conditions
• Document bonus terms and conditions

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SPORT 35

• Sport Betting rules
• Olympic and Championship events
• American Football
• Athletics
• Australian Rules Football

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